Frequently Asked Questions

The Theatre

Our theatre is configured in the round, providing a little intimacy and a shared, communal experience.

The Preseason Discount Window

Purchase as many regular tickets to our Fall shows before October 1st and save 25%!

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Selecting

Pretty easy: buy now or buy later. Don’t wait too long, though. Prime shows fill fast.

Extension performances cost more too, so get in while the goin’s good.

Previews Tickets are $25,
and only available online.

If you change your mind or something comes up, 48 hours notice is all we need. Exchanges are free and easy online! Just use the link in your confirmation email.

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Seating is assigned, but you choose where with our simple online ticketing system. Please remember there are only so many seats available, so choose them early.


How can I purchase tickets?

Just click here!

To grab a season flyer, please contact the box office.

On matinees, for example, “easy access” is a commodity. So the sooner you select your seats, the better. Orders are processed in the order they are received.

FYI: UpStage “easy access” seating is on the same level as the stage (Row A). Each following row is an additional step or two up.


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Showtime!

Pay attention to your choice of date and time! Save your email confirmation on your smartphone.

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Starring

On average, 2nd Story actors devote more than 200 hours to a production.  That equals seven full-time work weeks.

A contribution to the Actors’ PayRole is your way to help provide stipends for those whose work brings so much joy and satisfaction.

Consider showing your gratitude with a generous, tax-deductible gift.

Our actors give so much, and you’ve responded with your presence, your applause, your support. We thank you and ask that you give just a little bit more.


Our Partners & Sponsors


We got answers!

What are your general guidelines for a great experience?

  • Arrive on time! Seating begins 30 minutes before showtime & latecomers may or may not be seated at the house’s discretion.
  • Please let us know if you have any concerns about special seating requirements. We are handicap accessible.
  • Grab an early drink! Our wonderful downstairs bar area opens 1 hour before showtime, so grab some popcorn and a beverage.
  • We have rush tickets at the door (cash or check only) pending availability for each performance, if you want to try and wing it.
  • We do not hold tickets without payment and unclaimed seats are subject to resale, so make sure you’ve purchased your tickets.

How do I purchase tickets?

You have a few choices:

By web: click me!

By phone: 401-247-4200

On foot: Stop by our box office

To grab a season flyer, please contact the box office.

Do you have Gift Certificates?

Yep!

What if I misplace my tickets?

We use an online ticketing system, so it’s all on the interwebs. You can have your purchase confirmation open on your smart phone or printed out, if you like. But our courteous staff will always have a list of attendees at the door.

What if I'm unable to attend a show?

As long as it’s not a Preview Performance, just let us know! Preview Performance changes have an upgrade cost.

Or, you can always give them to a friend (or 4!).

What's with the fees?

Our incredible staff keeps 2nd Story operating each and every day and we think they’re worth it, don’t you? 🙂 Transactions with our staff are $2.50/ticket.

Ok, but give me all the details on ticketing.

Previews are the first 3 shows of a production. We like to say the show is finished, but not polished. The price reflects that.

Patrons age 25 and under get a cheaper price because we’re trying to cultivate a younger generation of theatre goers. No, it’s not a student discount. And yes, we’ll check your ID. Not available for Preview or Extension performances.

The Early Bird Discount Window is easier than subscriptions, we think. No forms, no fuss, no extra fees. Buy early and save!

Yes, we increase prices for extensions. Supply and demand!

I'm thirsty. Can I imbibe?

Definitely. Our bar is open 1 hour prior to performances, so grab a drink and bring it upstairs for the show. Just try not to spill!

Where can I park?

There are several areas to park nearby. Find your favorite one by planning your visit!

Is the theatre handicap accessible?

Yes, we are fully handicap accessible.

There is a ramp on the West entrance to the building, a lift to our UpStage Theatre, and each bathroom has a handicapped stall.

UpStage has seats in the front row on stage level (Row A) for anyone with mobility concerns.

Is the show appropriate for my child?

We can’t make that decision. We suggest checking out each play individually online or at your local library!

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